Meta AI Glasses Policy

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This policy applies to Ray-Ban Meta and Oakley Meta AI glasses purchased from Optics 1.

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Delivery

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Orders are shipped within New Zealand for a flat rate of NZ$5. The order cut-off time is 2:00 pm (Auckland time).

Order preparation takes an estimated 12–21 working days, followed by an estimated delivery time of 2–7 working days from dispatch. The total estimated delivery time is 14–28 working days. For these delivery estimates, working days are Monday to Saturday.

Tracking details are emailed once your order has shipped.

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Change-of-Mind Returns

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Returns or exchanges for change-of-mind reasons are not accepted, whether the product is unopened, opened or used. Custom prescription or personalised lens orders are non-returnable unless faulty, incorrectly supplied or not as described.

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Faulty, Incorrectly Supplied or Misdescribed Products

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This policy does not limit your rights under the New Zealand Consumer Guarantees Act. Contact Optics 1 if an item is faulty, incorrectly supplied or does not match its description. We will assess the issue and provide an appropriate remedy, including repair, replacement or refund where applicable.

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Return Method, Costs and Refunds

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Contact Optics 1 with your order number and reason before returning an item. Approved returns may be made in person at an Optics 1 Auckland branch or by tracked post to the return address provided. For faulty, incorrectly supplied or misdescribed items, Optics 1 will cover reasonable return costs. Eligible refunds are issued to the original payment method within 7 working days after receipt and inspection.

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Second Pair 50% Off Exclusion

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Ray-Ban Meta and Oakley Meta AI glasses are excluded from the “Second Pair 50% Off” offer.

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Contact Optics 1: info@optics1.co | 09 369 1553