1. Refund Policy

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​At Optics 1, we stand by the quality of our eyewear. If a manufacturing defect arises within one year of purchase, we’ll repair or replace your product at no charge.

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1.1 Warranty Coverage

• Duration: 12 months from purchase date

• Covered Defects:

  • Faulty hinges

  • Frame misalignment

  • Coating imperfections

  • Prescription lenses with errors in the manufacturing process

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1.2 Exclusions
This warranty does not apply to damage resulting from:

• Misuse or improper handling

• Accidents or impact

• Unauthorized modifications or repairs

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1.3 Refund Option
If you’d prefer a refund instead of repair or replacement:

1. Submit a refund request to our Customer Support team (details below).

2. Provide proof of purchase and clear photos of the defect.

3. Upon approval, you’ll receive instructions for returning the item.

4. Once we’ve inspected the returned product, we’ll issue your refund to the original payment method.

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2. Shipping Policy

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We make delivery across New Zealand simple and affordable.

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• Flat‑Rate Shipping: NZ $5 on all orders, anywhere in New Zealand

• Delivery Time: 2–4 weeks from dispatch (rural deliveries may take up to the full 4 weeks)

• Tracking: You’ll receive tracking details by email once your order ships

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3. Contact Us

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For any questions about refunds or shipping, please reach out:

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• Email: support@optics1.co

• Phone: 09 369 1553

Please include your order number and a brief description of your request. We aim to reply within 2 business days.