LANVIN OPTICAL LNV2101 MEDIUM GOLD

Refund Policy
At Optics 1, we stand by the quality of our eyewear. If a manufacturing defect arises within one year of purchase, we’ll repair or replace your product at no charge.
1. Warranty Coverage
•    Duration: 12 months from purchase date
•    Covered Defects:
o    Faulty hinges
o    Frame misalignment
o    Coating imperfections
o    Prescription lenses with errors in the manufacturing process
2. Exclusions
This warranty does not apply to damage resulting from:
•    Misuse or improper handling
•    Accidents or impact
•    Unauthorized modifications or repairs
3. Refund Option
If you’d prefer a refund instead of repair or replacement:
•    Submit a refund request to our Customer Support team (details below).
•    Provide proof of purchase and clear photos of the defect.
•    Upon approval, you’ll receive instructions for returning the item.
•    Once we’ve inspected the returned product, we’ll issue your refund to the original payment method.

Contact Us
For any questions about refunds or shipping, please reach out:
•    Email: support@optics1.co
•    Phone: 09 369 1553
Please include your order number and a brief description of your request. We aim to reply within 2 business days.
 

Shipping Policy

We make delivery across New Zealand simple and affordable.

• Flat‑Rate Shipping: NZ $5 on all orders, anywhere in New Zealand
• Delivery Time: 2–4 weeks from dispatch (rural deliveries may take up to the full 4 weeks)
• Tracking: You’ll receive tracking details by email once your order ships