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Refund Policy

At Optics 1, we stand by the quality of our eyewear. If a manufacturing defect arises within one year of purchase, we’ll repair or replace your product at no charge.

1. Warranty Coverage

• Duration: 12 months from purchase date
• Covered Defects:
  • Faulty hinges
  • Frame misalignment
  • Coating imperfections
  • Prescription lenses with errors in the manufacturing process

2. Exclusions
This warranty does not apply to damage resulting from:

• Misuse or improper handling
• Accidents or impact
• Unauthorized modifications or repairs

3. Refund Option
If you’d prefer a refund instead of repair or replacement:

• Submit a refund request to our Customer Support team (details below).
• Provide proof of purchase and clear photos of the defect.
• Upon approval, you’ll receive instructions for returning the item.
• Once we’ve inspected the returned product, we’ll issue your refund to the original payment method.

Contact Us

For any questions about refunds or shipping, please reach out:

• Email: info@optics1.co
• Phone: 09 369 1553

Please include your order number and a brief description of your request. We aim to reply within 2 business days.

Shipping Policy

We make delivery across New Zealand simple and affordable.

• Flat‑Rate Shipping: NZ $5 on all orders, anywhere in New Zealand
• Delivery Time: 2–4 weeks from dispatch (rural deliveries may take up to the full 4 weeks)
• Tracking: You’ll receive tracking details by email once your order ships